ki kriya Privacy Policy

1.1 Information Provided Directly

When you create an account on ki kriya or contact us directly, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket or Upay account numbers
• Messages sent via live chat or email

1.2 Automatically Collected Information

Certain technical information is collected automatically when you use the ki kriya platform. This includes:

• IP address and device type
• Operating system and browser version
• Time of visit and list of pages visited
• Referral source — meaning which channel you came from to reach ki kriya
• Cookies and session data (details below)

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, information may sometimes be received from trusted third parties. In such cases, the relevant party's own privacy policy also applies.

ki kriya uses collected information only for specific and legitimate purposes. These purposes are:

2.1 Account Management and Service Delivery

Your information is used to complete your registration, keep your account active, and manage deposits and withdrawals. Relevant information is also needed to keep payment processing smooth via bKash, Nagad, Rocket and Upay.

2.2 Identity Verification and Security

Identity-related information is used to ensure account security, prevent fraud and unauthorised access, and maintain the overall security of the platform.

2.3 Customer Support

Our support team is available 24/7, seven days a week, in Bengali and English via live chat and email. Your communication history is retained so that future support can be more effective.

2.4 Promotional Communications

With your consent, ki kriya may send bonuses, offers and promotional information. You may opt out of such communications at any time.

2.5 Legal Compliance

Information may be used to comply with applicable laws and in response to lawful requests from relevant authorities.

3.1 Retention Period

All relevant information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period as required by law.

3.2 Technical Security

ki kriya uses SSL (Secure Socket Layer) encryption technology to protect your information. Data is also kept in an encrypted state at the server level. Only authorised staff may access information for specific purposes.

3.3 Password Protection

Your password is stored in an encrypted hash form. No ki kriya staff member can ever view your password directly. You will never be asked for your password through any channel.

ki kriya does not sell your information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Relevant information may be shared with specialised partner organisations involved in payment processing, identity verification and technical infrastructure management. These partners operate under strict confidentiality agreements and may not use the information beyond our instructions.

4.2 Legal Obligations

Providing information may be legally required in response to a court order or a lawful request from a government authority. In such circumstances, ki kriya will provide the information in compliance with the law.

4.3 Organisational Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. In that case, a level of protection equivalent to this Privacy Policy will be ensured.

5.1 What Are Cookies

Cookies are small data files stored in your browser. ki kriya uses cookies to keep the website functioning properly and to improve your browsing experience.

5.2 Types of Cookies

• Essential Cookies: Required for login sessions and security — the site will not work without these
• Functional Cookies: Remember your preferences, such as language selection
• Analytics Cookies: Help understand which parts of the site are used most

5.3 Managing Cookies

Non-essential cookies can be disabled from your browser settings. However, disabling essential cookies may limit certain features of ki kriya.

Every user registered on ki kriya has the following rights:

6.1 Right to Access Information

You may ask at any time what information ki kriya holds about you. Contact the support team and the information will be provided within the specified timeframe.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via the support team.

6.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, due to legal obligations, some information may be required to be retained for a specified period.

6.4 Right to Restrict Processing

In specific cases you may request that the use of your information be limited. ki kriya will consider this request and take the necessary steps where possible.

6.5 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing messages from ki kriya, you may withdraw this consent at any time. Notify the support team and action will be taken promptly.

ki kriya strictly ensures that only persons aged 21 or above may register on the platform. Personal information of minors is never knowingly collected.

Age is verified at the time of registration. If evidence is ever found that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

To learn more about responsible gaming, please read our Responsible Gaming Guidelines, where the steps taken to protect minors are discussed in detail.

ki kriya's servers may be located in various countries. Even if your information is processed outside Bangladesh, the protection standards described in this Privacy Policy are maintained. Appropriate contractual safeguards are ensured when transferring data to third countries.

ki kriya may periodically update this Privacy Policy to keep pace with changes in technology, the legal environment, or business requirements.

In the case of significant changes, registered users will be notified by email or account notification. Continued use of the platform after any changes will be taken as your agreement to the revised policy.

You can find the date of the most recent change by checking the "Effective Date" shown at the top of this page.

If you have any questions, concerns or complaints about this Privacy Policy, please contact the ki kriya support team. Our team is available 24/7, seven days a week, in both Bengali and English.

10.1 Contact Channels

• Live Chat: Log in to the ki kriya platform and chat directly
• Email: [email protected]

10.2 Complaint Resolution

After receiving any data protection complaint, ki kriya will conduct a proper investigation and respond within the specified timeframe. You may also visit the Frequently Asked Questions (FAQ) section for more details — answers to common data protection questions can be found there.